Effective Date: 15 July 2026
At https://rugsandkilimgallery.com/, customer satisfaction is important to us.
Return Eligibility
You may request a return if:
- The item is received damaged or defective.
- You receive the wrong product.
- The item is unused, in its original packaging, and returned within 7–30 days of delivery (choose the period that applies to your store).
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned unless defective:
- Personalized or customized products
- Digital products or downloadable items
- Gift cards
- Items marked as final sale
- Used or damaged items caused by the customer
Return Process
To request a return:
- Contact our customer support.
- Provide your order number and reason for the return.
- Include photos if the item is damaged or incorrect.
- Wait for return authorization before shipping the item.
Returns sent without authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping Costs
- If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
- If the return is due to a change of mind, the customer is responsible for return shipping unless otherwise stated.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider or bank.
- If the issue continues, contact our support team.
Contact Us
For returns or refund inquiries:
Email: info@rugsandkilimgallery.com